Return & Refund
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at adulttoypick@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at adulttoypick@gmail.com.
For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest us, and we will offer you a certain discount for buying it.
If you don't want to keep the incorrect item, please return the item to us. we will bear shipping fee.
If more than 15 business days have passed since we’ve approved your return, please contact us at adulttoypick@gmail.com.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at adulttoypick@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at adulttoypick@gmail.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest us, and we will offer you a certain discount for buying it.
If you don't want to keep the incorrect item, please return the item to us. we will bear shipping fee.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 business days. You can receive refund in an hour if pay by PayPal or in 24 hours if pay by credit cards.If more than 15 business days have passed since we’ve approved your return, please contact us at adulttoypick@gmail.com.